Frequently asked Questions
Here is our F.A.Q.
WHERE DO YOU SHIP FROM?
We ship from our partnered designer boutiques located all around the Globe.
WHAT SIZES ARE AVAILABLE FOR YOUR CLOTHING?
We offer different sizes for different clothing. Each product should have their own measurements for you to compare yourself against. If there are none, let us know by email and we will deliver you more information's about sizing! Please keep in mind all our clothing usually fit a bit smaller than normal Europe/US!
WHAT IS THIS STORE'S RETURN AND EXCHANGE POLICY?
Strictly no returns or exchanges unless there are defect(s) in the product(s) and the attention is brought to us no later than a week! So make sure you are ordering the correct item, size, and color. Make sure to read the measurements in products that apply. If there are none, email us!
DO YOU ACCEPT ORDERS PLACED OUTSIDE OF THE US?
We sure do! We proudly ship worldwide for FREE on all orders.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Order processing time takes 1-7 business days before shipment. Deliveries can take from 11-20 days, although international shipping might take 20-60 days due to customs and other delays. It depends on what you purchased and where the item is going to be shipped to due to possible security measures. Also keep in mind that orders to the US/UK are usually shipped faster. You can always contact us via our contact form or email [email protected] for specific shipping times.
I HAVE RECEIVED ONLY PART OF MY SHIPMENT, WHERE ARE THE OTHER ITEMS?
Items are usually shipped individually to keep shipping and custom costs low. If you'd like to know the status of your other items, please email us with your name and order number.
WHAT ABOUT POSSIBLE CUSTOM FEES?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you agree that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
CAN I CANCEL/CHANGE MY ADDRESS/ORDER?
Please email us as soon as possible if you wish to change or cancel your order. Note that once the item has been fulfilled and marked as shipped, we are not able to make any changes or cancellations to your order.